Field Services

In today's digital age, the power of physical communication should not be underestimated, particularly for those who prefer physical literature, rather than digital communications.

Connect offers brochure, postcard and letter services that allow businesses to engage with customers on a more personal level. From personalised thank-you notes to essential notifications, our postal services bridge the gap between the digital and physical worlds, creating a lasting impression.

Email remains a vital channel for customer communication.

Connect's email management services streamline your email inbox, ensuring that enquiries, complaints, and feedback are addressed in a timely and efficient manner. We focus on providing consistent and personalised responses to nurture strong customer relationships.

Empowering your team with the skills to deliver exceptional customer service.

We believe that exceptional customer experiences start with well-trained employees. Connect offers comprehensive training programs that empower your customer service representatives to excel in their roles.

Tailored to your business, team and requirements, our bespoke training courses cover various aspects of delivering exceptional customer service, including effective communication, objection handling, and dealing with difficult calls.

By equipping your team with the right skills, we help you to deliver consistently outstanding service across each and every touch point.

Customer feedback is a goldmine of insights.

Connect's feedback management services not only help you gather and analyse customer reviews, we also enable you to respond proactively to both positive and negative feedback.

This fosters trust and demonstrates your commitment to continuous improvement.

In an era where instant communication is the norm, our live chat service empowers your customers to engage with your brand in real time.

Our skilled agents are trained to provide quick and accurate responses, resolving issues and answering queries promptly. Live chat enhances customer convenience and can significantly reduce response times.

Our comprehensive service is designed to enhance your visibility, engage your audience, and drive digital business growth. 

Our approach involves a strategic blend of content creation, brand consistency, active engagement, and data-driven optimisation tailored to your unique needs and objectives.

Understanding your customers' preferences and behaviour is crucial for effective marketing strategies.

We provide valuable marketing insights based on customer interactions and feedback, helping you refine your marketing campaigns and target your audience more effectively.

In an age where everyone has a smartphone at their fingertips, SMS messages are a powerful tool for instant communication.

Connect offers SMS services that allow businesses to send time-sensitive alerts, promotions, and appointment reminders.

This quick and direct channel ensures that important messages aren't lost in crowded inboxes.

Designed with you in mind, our social media management services help you maintain an active and engaging social presence.

Perfect if you don’t have the time to dedicate to your social presence; we take the hassle out of deciding what to post, where to post and when to post!

We monitor your social platforms, respond to your customer enquiries and comments, and create compelling content to boost your brand’s visibility and reputation.